Refund Policy

Because these are digital top-up products, successfully delivered orders are generally non-refundable.

If payment succeeded but the top-up could not be completed, we may issue a wallet refund or equivalent remedy after verification.

Orders failed or cancelled due to system/provider issues.

Duplicate charges, or payment collected without a created/processed order.

Partial refunds for the failed portion of a partially successful order, where applicable.

Successful top-ups sent to an incorrect player ID / UID provided by the customer.

Codes/diamonds/items already delivered and redeemed or used.

Change of mind or wrong package selection after successful delivery.

Most refunds are credited to the site wallet so you can reorder quickly. Original gateway reversals, when possible, are processed separately and depend on the bank/mobile wallet timeline.

Contact support with your order number and any proof. After review we share a decision within a reasonable time.

Final decisions are based on order status and system logs. Refunds may be held during fraud investigations.